Case Studies
APM Case Studies:
Satisfied APM Clients Speak Highly of Services Received
Access Property Management has proven itself as one of the most sought after property management firms in the region. Its unique approach to property management sets the company apart from its competitors. Their philosophy is that no two clients are exactly alike, so the best approach to management is to create customized service plans that fit the needs and budget of each individual community. While APM can speak with confidence about its professional services, the best endorsement comes from current APM clients. What follows are challenges APM helped solve for some of its clients:
Crossings at Aberdeen Challenge: The board of directors has had little success in generating homeowner participation at key meetings. With only one-third of their homeowners regularly attending meetings, the board does not have the presence needed to make important decisions.
APM Solution: APM works closely with the board of directors at Crossings at Aberdeen to arrange for the proper quorum. APM also helps to move projects forward by arranging proxies.
What this APM client says: “What’s most important to us is having someone who is responsive to our needs and requests. What makes a good property manager is knowledge, experience, organization … and people skills. We dealt with another property management company before, and the difference is night and day.”
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Hills at Highland Challenge: With a large, diverse community, the board of Hills at Highland has had difficulty communicating effectively with its homeowners.
APM Solution: APM property managers, trained in customer service and homeowner relations, are able to skillfully work directly with homeowners to solve problems and answer questions.
What this APM client says: “Their accessibility is one important factor in why Access Property Management is so well respected by our owners. Another key factor is their backroom operation. We can tell their team is professional and thorough. They handle the details.”
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Hunter’s Crossing Challenge: As an aging community, Hunter’s Crossing is in need of regular repairs and wants to make sure money is spent wisely.
APM Solution: Through their familiarity with vendors and different approaches to building repair and maintenance, APM is able to find the best vendors to complete community upkeep projects, including tree removal and tennis court repairs, in a cost-effective way.
What this APM client says: “We’ve had a very positive experience with Access Property Management. Our property manager is phenomenal. She is very conscientious about getting vendors and is thorough with her research. She is always available and dedicated to us.” Not all property management companies have such a positive rapport with their clients. For APM, the keys to outstanding service are attention to details, addressing the specific needs of each community, and offering service with a high degree of professionalism and responsiveness.“