Customer Service

We are committed to providing exceptional service to the Board of Trustees and homeowners on all issues.

  • We respond promptly to all requests for service and emergencies.
  • Our normal hours of operation are Monday through Friday from 9:00 a.m. to 5:00 p.m.
  • We maintain a 24-hour, 7-day answering service for emergencies.
  • All board members have access to the cell phone number of their community manager for immediate access.
  • Under normal circumstances, emails and phone calls are returned within 24 hours and usually on the same day.
  • We ensure work orders are reviewed and responded to in a timely manner.

Insurance Administration:
Our experienced insurance department supports your board’s ongoing insurance requirements.

  • Upon renewals, we will review insurance coverage and policies, seek competitive proposals, and recommend appropriate alternatives to the board.
  • We ensure all premiums are submitted for payment so that appropriate coverage is maintained.